Service Manager (Coach and Teacher)
Rowley, MA
Full Time
Maffei Plbg & HVAC
Manager/Supervisor
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Rowley. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about your techs. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Maffei
Our Guiding Principles
You will build and lead an ideal service department with the best in the business working with you.
Key Sub Tasks
Equal Opportunity Employer
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Rowley. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about your techs. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Maffei
- Competitive Compensation: Receive a competitive salary, benefits package, and bonus opportunities.
- Starting salary of $83,000 a year plus monthly, quarterly, and yearly bonuses
- 2 weeks paid vacation after 90 days.
- 7 Paid holidays and paid sick time after 90 days.
- Family paid medical,
- Vision, dental and more available after 90 days.
- 401K
- Company supplied, take it home at night, new and safe, company truck.
- New technology, including Laptop, iPad & access to integrated software.
- Paid Training
- Welcoming- Always Friendly, Knowledgeable, and Courteous
- Open Minded- Willingness to learn and work as a Team.
- Respectful- Of our Client’s Home, Time, and needs
- Dependable- On time, Fair Price, and Done Right the First Time.
- Honorable- Our Team, Systems, and Equipment
Our Guiding Principles
- C1= Customers First
- Bring More Energy Than You Take
- Culture of Caring And No Enabling
- Live Business Excellence In Every Interaction
- See It, Say It, Directly With Respect
- Bad News Early, Good News Often (Celebrate The Wins!)
You will build and lead an ideal service department with the best in the business working with you.
Key Sub Tasks
- Recruit, hire, train and improve the field technicians.
- Work with the dispatch department to make sure the right technician goes to the right job.
- Bring more energy than you take, because you will set the tone every day for the entire department.
- Inspire technicians to hit their goals.
- Train, develop and hold your team accountable to exceptional performance standards.
- Possess the ability to inspire both personal and professional growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
Equal Opportunity Employer
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